COVID-19 Update

We are here to serve you.

Our Customer Care centre continues to operate. We are working to provide service, support and grilling advice you have come to expect.

To ensure the health and safety of our team, we are evolving our practices in accordance with guidance provided by government officials and public health professionals. In order to maximize resources and reduce call wait times, we encourage you to connect with us by email at

Thank You and Happy Grilling

Contact Us

North America Customer Service:


Our customer service department strives to be the best in the industry. Through ongoing training, our customer service specialists develop exceptional product knowledge to answer questions quickly, accurately, and serve you more efficiently.


By Phone:

Monday – Friday, 8:30am – 4:45pm (EST)

By Mail:

Onward Manufacturing Company
585 Kumpf Drive
Waterloo, Ontario, Canada
N2V 1K3

Media Contacts:

For media inquires or to request photos, videos and press materials please contact:

Onward Manufacturing Company