Contact Us

Telephone or mail inquiries:

For all telephone or mail inquiries please contact us during regular business hours and we will be happy to assist you. For all email inquiries please refer to the contact categories below. 

Business hours:
Monday – Friday, 8:30 am – 4:45 pm (EST / EDT)

By Phone:

Toll-Free: 1-800-265-2150
Locally: 1-519-885-4540

By Mail:

Onward Manufacturing Company
585 Kumpf Drive
Waterloo, Ontario, Canada
N2V 1K3

Human Resources and Employee Relations:

Human Resources Waterloo, Ontario
Human Resources Dickson, Tenessee
Human Resources Huntington, Indiana

All inquiries by exisiting and prospective employees should be routed through their respective Human Resources contact.

Accounts Receivable, Accounts Payable, and Other Financial Inquiries:

Accounts Payable
Accounts Receivable
Financial Inquiries

Should you require assistance accounts payable, accounts receivable, or financial matters please contact the appropriate department directly. 

North America Customer Service:

Email: Service Info

Our customer service department strives to be the best in the industry. Through ongoing training, our customer service specialists develop exceptional product knowledge to answer questions quickly, and accurately, and serve you more efficiently.

Notice: Customer Info is a general mailbox with several team attendants dedicated to swift customer responses. Please do not share any personal, financial, employee, or sensitive information with this group inbox. 


Media Contacts:

For media inquiries or to request photos, videos, and press materials please contact:

Onward Manufacturing Company
Press Room